IT Support Specialist I

4 weeks ago


Lakewood, Washington, United States Umpqua Bank Full time
About the Role:

Umpqua Bank is seeking a skilled IT Support Specialist to provide technical assistance to internal and external users. The ideal candidate will have a strong background in troubleshooting and resolving technical issues related to software, applications, hardware, and telecommunications.

The successful candidate will be responsible for:

  • Providing technical support to users via phone, email, and in-person
  • Troubleshooting and resolving technical issues related to hardware, software, and network connectivity
  • Collaborating with internal teams to resolve complex technical issues
  • Documenting and maintaining technical knowledge and procedures

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Less than 2 years of IT-related help desk experience
  • Certified Regulatory Compliance Manager (CRCM) certification
  • Strong knowledge of TCP/IP protocols and PC hardware and software configuration
  • Excellent communication and problem-solving skills

About Umpqua Bank:

Umpqua Bank is a leading regional bank with a strong commitment to innovation and customer service. We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00 to $26.00, and the pay rate for the selected candidate will be dependent on a variety of non-discriminatory factors.

We are an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.


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