Customer Service Coordinator
4 weeks ago
Unlock Your Potential in Logistics
GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We're seeking a talented Customer Service Representative to join our team and help us deliver exceptional service to our customers.
Key Responsibilities:
- Coordinate workload allocation among warehouse workers, material handlers, and drivers to ensure efficient order fulfillment.
- Prepare work orders, troubleshoot orders, and resolve discrepancies as needed to maintain a smooth workflow.
- Assign and release orders sent for loading and unloading, and allocate and research inventory for orders.
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs).
- Maintain and generate required reports, process, audit, and file various documentation.
Requirements:
- Proficiency in Microsoft Office and ability to communicate effectively with carriers, customers, employees, and management.
- Proven ability to multitask and prioritize workload in a fast-paced environment.
- High school diploma or equivalent, and 1 year of customer service experience, with 6 months of experience in a warehouse setting.
What We Offer:
We provide competitive compensation and a generous benefits package, including full health insurance, 401(k), life insurance, disability, and more. We're committed to creating a positive work environment that fosters growth and development.
About GXO Logistics:
We engineer faster, smarter, leaner supply chains. Our global team is energetic, innovative, and dedicated to delivering exceptional results. We're proud to be an Equal Opportunity/Affirmative Action employer and adhere to CDC, OSHA, and state and local requirements regarding COVID safety.
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