Customer Service Representative
6 days ago
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at the Courtyard by Marriott Kansas City Olathe. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Responsibilities:
- Deliver outstanding customer service, responding promptly to guest inquiries and resolving any issues or concerns in a professional and courteous manner.
- Process guest check-ins and check-outs, ensuring accuracy and efficiency in handling room assignments, deposits, and payments.
- Maintain a clean and organized front desk area, adhering to hotel standards and guidelines.
- Collaborate with other departments to ensure seamless communication and coordination of guest requests and services.
Requirements:
- Previous customer service or hospitality experience, preferably in a hotel or resort setting.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Ability to maintain confidentiality and handle sensitive information with discretion.
About KMG Hotels:
KMG Hotels is a premier lodging company that prides itself on providing exceptional service and a memorable guest experience. We are committed to creating a positive and supportive work environment, where our associates feel valued and empowered to excel in their roles.
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