Customer Service Representative
4 weeks ago
Job Title: Customer Service
Department: Grocery
FLSA: Non-Exempt
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hy-Vee, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, processing mail and Western Union orders, and performing various tasks to ensure a positive shopping experience.
Key Responsibilities:
- Provide prompt, efficient, and friendly customer service by greeting customers, answering questions, and resolving issues in a professional and courteous manner.
- Process mail and Western Union orders, including weighing packages, running mail through meters, and processing certified, express, and insured mail.
- Assist customers with dry cleaning, lottery tickets, and other services as needed.
- Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Perform other job-related duties and special projects as required.
Requirements:
- High school or equivalent experience and over six months up to one year of similar or related work experience.
- Ability to solve practical problems, interpret instructions, and perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to file, post, and mail materials, copy data from one record to another, and interview to obtain basic information.
- Ability to physically perform medium work, exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
Working Conditions:
This position is continuously exposed to dirt and noise in a fast-paced work environment with significant pressure.
Equipment Used:
Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.
Contacts:
Daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
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