Customer Service Representative

4 weeks ago


Olathe, Kansas, United States Hy-Vee, Inc. Full time

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hy-Vee, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, processing mail and Western Union orders, and performing various tasks to ensure a positive shopping experience.

Key Responsibilities:

  • Provide prompt, efficient, and friendly customer service by greeting customers, answering questions, and resolving issues in a professional and courteous manner.
  • Process mail and Western Union orders, including weighing packages, running mail through meters, and processing certified, express, and insured mail.
  • Assist customers with dry cleaning, lottery tickets, and other services as needed.
  • Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Perform other job-related duties and special projects as required.

Requirements:

  • High school or equivalent experience and over six months up to one year of similar or related work experience.
  • Ability to solve practical problems, interpret instructions, and perform arithmetic calculations involving fractions, decimals, and percentages.
  • Ability to file, post, and mail materials, copy data from one record to another, and interview to obtain basic information.
  • Ability to physically perform medium work, exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Working Conditions:

This position is continuously exposed to dirt and noise in a fast-paced work environment with significant pressure.

Equipment Used:

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts:

Daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.



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