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Valet Operations Manager

2 months ago


Baltimore, Maryland, United States U Street Parking Full time
Job Summary

We are seeking a highly skilled and experienced Valet Manager to join our team at U Street Parking. The successful candidate will be responsible for overseeing the daily operations of our valet service, ensuring exceptional customer service standards are met, and maintaining a safe and efficient working environment.

Key Responsibilities
  • Ensure customer service standards are met in a professional manner.
  • Oversee the training and development of valet personnel.
  • Monitor entry and exit gates at all access points.
  • Ensure all transactions are processed in a smooth and efficient manner.
  • Responsible for maintaining communication with the Company management, Hyatt Hotel management staff, and the Authority.
  • Responsible to facilitate contact with customer complaints and claims ensuring timely responses.
  • Organize and staff for events and peak times.
Requirements

The ideal candidate will have a strong background in customer service, leadership, and operations management. They will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain a high level of professionalism at all times.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and experienced professional looking for a new challenge, please submit your application.