Account Coordinator

5 days ago


Houston, Texas, United States Brunel Full time
About the Role

The Account Coordinator plays a vital role in supporting Account Managers and collaborating with the Operations Team to ensure a seamless onboarding experience for new hires and timely renewal processes. This position requires excellent communication and organizational skills to provide top-notch service to Brunel's consultant workforce.

Key Responsibilities
  • Establish clear expectations with consultants during their assignment with Brunel
  • Maintain awareness of all services offered by Brunel and communicate them to existing and new consultants
  • Oversee placement renewal processes in a timely manner
  • Update contractor information in the database, including status, issues, news, projects, and more
  • Stay up-to-date on current events within Brunel's industry verticals
  • Support consultant longevity through open and attentive communication and support
  • Maintain an active call list of contractors on current assignment
  • Schedule regular meetings with consultants
  • Assist consultants with issues or concerns that arise during assignment
  • Maximize consultant contract life-cycle duration, minimizing leavers and adding referrals
  • Identify and highlight potential leavers at least 90 days prior to the formal end of their assignment and coordinate the appropriate action
  • Provide administrative support to Account Managers
  • Act as a liaison between consultants and Account Managers
  • Report on forecasted starters, renewals, and leavers, and assist with active headcount reporting
  • Coordinate contractor appreciation events and holiday gifts/deliveries
Requirements
  • Minimum 3 years' experience in an international working environment, associated with sales and/or recruitment business activities
  • Demonstrate a sound work ethic and display a high level of initiative
  • Cordial, conversable, and professional demeanor, with a high comfort level interacting with senior management
  • Excellent verbal and written communication skills
  • Responsive and committed to high standards of service
  • Good organizational skills, attention to detail, and process-driven approach
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of Microsoft Word, MS Excel, Teams, Outlook, and Database Management
Work Environment

This is a hybrid position with remote work available on Fridays, and the office is located in Memorial City Center, Houston.


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