Account Operations Coordinator

5 days ago


Houston, Texas, United States Crane Worldwide Logistics Full time
Job Summary

We are seeking a highly skilled Account Operations Coordinator to join our team at Crane Worldwide Logistics. This role will be responsible for maintaining a high level of customer service, developing a deep understanding of our organization's structure and policies, and coordinating with sales and operations teams to implement and maintain client Standard Operating Procedures.

Key Responsibilities
  • Maintain a consistently high level of customer service to both external and internal customers.
  • Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance, and Company policies and procedures.
  • Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.
  • Provide day-to-day contact with clients on operational issues.
  • Coordinate customer service efforts from all offices and departments involved with assigned accounts.
  • Ensure services are meeting or exceeding customer requirements and are in compliance with ISO procedures.
  • Ensure that all reports are accurate and distributed on time.
  • Resolve problems and recommend solutions to prevent similar occurrences.
Requirements
  • High School Diploma or GED required.
  • Minimum 2 years related experience.
  • Minimum 2 years industry experience preferred.
Benefits
  • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use.
  • Excellent Medical, Dental and Vision benefits.
  • Tuition Reimbursement for education related to your job.
  • Employee Referral Bonuses.
  • Employee Recognition and Rewards Program.
  • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities.
  • Employee Discounts.
  • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates.
  • Potential to earn a quarterly bonus.
Why Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer a supportive and collaborative environment, opportunities for growth and development, and a commitment to making a positive impact in our communities.


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