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Commercial Account Manager

2 months ago

Spring, Texas, United States Entergy Full time
Job Summary

Entergy is seeking a highly skilled Commercial Account Manager to join our team. As a key member of our Business Center customer relationship management organization, you will be responsible for providing account management and sales services to large commercial and industrial customers.

Key Responsibilities
  • Customer Relationship Management: Manage and maintain customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention, and growth of revenue.
  • Market Potential Identification: Assist in the identification of market potential by helping qualify accounts and participating in cold-calling and market generating leads to produce prospective leads for lighting sales and sales of prospective ancillary services.
  • Sales Support: Support the closing of sales or supporting retention of business by providing assistive support to internal clients, external to the department, through building rapport with potential accounts, providing information on Entergy product and service capabilities, helping overcome objections, and assisting in contract preparation.
  • Credit and Deposit Management: Utilize technical capabilities to research issues, analyze data, and make recommendations to aid in resolving customer issues, manage credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written off losses.
  • Product and Service Knowledge: Stay informed on new Entergy products and services to introduce to customers and stay familiar with Company policies and procedures required to serve customers and increase revenue via self-serve channels and account management services.
  • Relationship Building: Responsible for proactively building relationships with internal suppliers and customers, such as distribution, transmission, customer operations, business services, major account billing, etc., and maintain current account and contact information in SalesPage and prepare state of the account reports.
Requirements
  • Education: High school diploma or equivalent work experience. Desired: college or university degree.
  • Experience: Managed Account Specialist I: With a high school diploma: 3 years of customer service experience; preferred 1-3 years' experience with commercial business customers. Managed Account Specialist II: With a high school diploma: 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers.
  • Skills and Abilities: Efficient experience with MS Word, Excel, PowerPoint, good verbal and written communication skills. A solid working knowledge of CCS, AMFM-DFM, SAISO, SalesPage, Contract formulation, and Rates. Requires conceptual knowledge of theories, practices, and procedures within the following disciplines: construction, distribution, business support, etc. Applies general knowledge of business developed through education or past experience. Solid Business acumen. Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Exchanges straightforward information, asks questions, and checks for understanding. Consultative Sales skills.