Sales Department Manager
4 weeks ago
The Customer Service Operations Lead is responsible for overseeing tasks and/or team members within the Customer Service Sales department at SpartanNash. This role plays a critical part in ensuring seamless customer experiences by addressing inquiries, resolving issues, and collaborating with colleagues across different departments.
In this role, you will be responsible for training new team members, maintaining accurate documentation of customer interactions, and ensuring timely order processing. You will also work closely with internal teams to resolve customer complaints and issues efficiently. A key aspect of this position is communicating effectively with customers, both verbally and in writing, and working collaboratively with colleagues to deliver high-quality results.
**Key Responsibilities:**
* Train and onboard new team members on their roles and responsibilities
* Manage breaks and time sheets for associates
* Ensure completion of company-sponsored training for team members
* Address customer inquiries and resolve issues promptly and professionally
* Maintain accurate documentation of customer interactions and resolutions
* Collaborate with internal teams to resolve customer complaints and issues
* Enter orders into our system accurately and on time
* Resolve routine issues and escalate more complex concerns to management as needed
We are seeking an experienced professional with strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. If you have a proven track record of success in customer-facing roles and possess the skills outlined above, we encourage you to apply.
Salary: $65,000 - $85,000 per year
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Merchandising and Sales Floor Manager
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Sales and Customer Experience Director
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Customer Service Team Manager
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Seasonal Office Coordinator
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