Marketplace Integrity Lead

2 weeks ago

San Francisco, California, United States Faire Inc Full time

Marketplace Integrity Lead

at Faire

About Faire

Faire is a digital wholesale platform driven by the conviction that local commerce is the future. With over 2 million independent retailers across North America and Europe generating more than $2 trillion in revenue, we harness technology, data, and machine learning to connect this vibrant community of entrepreneurs worldwide. Imagine your favorite local shop; we assist them in sourcing exceptional products from around the globe to stock their shelves. By equipping small businesses with the right tools and insights, we aim to create a level playing field against larger retail and e-commerce entities.

By championing the growth of independent enterprises, Faire fosters positive economic effects in local communities on a global scale. We seek intelligent, resourceful, and passionate individuals to join us in promoting the shop local movement. If you value community, we invite you to become part of ours.

About this Role

As we expand, maintaining the trust of our community and the quality of our marketplace remains paramount for Faire. We are in search of a Marketplace Integrity Lead who is eager to help establish the teams and processes necessary to uphold our marketplace standards and policies. In this position, you will recruit and manage a team of Marketplace Integrity specialists dedicated to addressing escalations and enhancing proactive marketplace quality measures. As an early team member, you will have the unique chance to collaborate across functions with Product, Data Science, Legal, and Communications to lay the groundwork for our Marketplace Integrity organization.

What You'll Do

  • Attract, recruit, and nurture a top-tier Marketplace Integrity team.
  • Oversee workforce management initiatives and standardization to support ongoing growth and stability.
  • Inspire and guide your team to achieve service level agreements (SLAs) and key performance indicators (KPIs).
  • Identify trends and continuously implement process and workflow enhancements, including collaboration with external partners.
  • Develop a deep understanding of Faire's processes and systems, utilizing them to foster positive outcomes.
  • Establish clear feedback channels with cross-functional partners, including Product and Data Science, to ensure scalable solutions are developed.

Qualifications

  • Bachelor's degree and 5+ years of relevant experience, including 3+ years in a management role.
  • Direct experience in Marketplace Integrity or a related field, preferably within a marketplace or high-growth environment.
  • Proven track record of leading and executing cross-functional initiatives with diverse stakeholders across Product, Data Science, Legal, and Communications.
  • Experience collaborating with global teams to achieve organizational and company-wide objectives.
  • Detail-oriented with the ability to define and uphold high-quality standards.
  • Data-driven mindset, capable of establishing metrics and monitoring progress against team goals.
  • A collaborative team player who demonstrates resilience in the face of challenges and change.
  • Empathetic with a proactive approach to ensuring customer satisfaction.

Why You'll Love Working at Faire

  • We are entrepreneurs: Faire is designed for entrepreneurs, by entrepreneurs. We believe that entrepreneurship is a calling, and our mission is to empower individuals to pursue their dreams. Every team member is an owner of the business and plays a role in the founding process.
  • We leverage technology and data: We harness product innovation and machine learning to connect brands and boutiques globally, building a thriving community of over 350,000 small business owners.
  • We create products our customers cherish: Our ultimate goal is to support our customers in growing their businesses, as we aim to expand the market rather than compete for a share.
  • We are curious and resourceful: Naturally inquisitive, we explore every avenue, test assumptions, and devise creative solutions to challenges. We prioritize curiosity and data in our decision-making processes, reasoning from first principles.

Faire is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.

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