Patient Service Representative
7 days ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Apree Health. As the first point of contact for patients, you will play a critical role in providing exceptional customer service and ensuring a positive experience for our patients.
Key Responsibilities- Welcome and greet patients in a friendly and professional manner
- Determine the purpose of each visit and direct patients to the appropriate person or department
- Maintain a high level of customer service at all times and resolve conflicts and issues promptly
- Schedule appointments and update patient information in the EMR as needed
- Conduct daily outreach to remind patients of upcoming appointments and proactive outreach as directed by clinic leadership
- Perform day-to-day administrative functions and general office duties
- Collect and process payments at time of service
- Answer phone calls and embed urgent/emergent protocols while maintaining a high level of customer service
- Contact insurance companies and other associated companies as needed for patient care
- Verify patient eligibility for clinical services and insurance, collect patient copay when appropriate
- Attend and participate in team meetings and huddles, collaborate in developing team priorities
- Exercise problem-solving and conflict resolution skills when handling patient concerns and refer patients to appropriate designated personnel as needed
- Adhere to all clinical policies on safety and security, maintain restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality
- Exercise diplomacy and tact to provide excellent customer service to patients
- Practice confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
- Manage office supplies while being fiscally responsible
- High School diploma or GED required, Associate Degree or higher preferred
- Minimum 1-2 years' experience working in a customer service setting, medical office preferred
- Advanced phone skills, ability to effectively relate via telephone and in-person to serve the needs of patients/clients/visitors in an efficient and productive manner
- Additional language abilities preferred
- Willingness to work a variety of shifts, including early mornings, evenings and weekends
- Understands the importance of maintaining confidentiality, able to maintain confidentiality under HIPAA standards
- Intermediate computer knowledge and skills, ability to type a minimum of 45 WPM
- Exceptional interpersonal customer service skills
- Exceptional verbal and written communication skills
- Ability to maintain professionalism at all times when working with staff, patients, and clients
- Must demonstrate cultural sensitivity and the ability to work with diverse people groups
- Ability to multi-task and work well under pressure with minimal supervision
- High attention to detail and ability to problem solve using critical thinking skills
- Must be flexible and accommodate the changing needs of the clinic
- Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of empathetic listening, mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patients
- Documentation of Hep B vaccination or proof of immunity (titer)
- Documentation of proof of a negative TB test in the last 90 days before start-date
- We require CPR certification (BLS) pre-hire and ongoing
- Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy
$18-$23/hr. & bonus eligible (national average, premium markets may vary)
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