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Customer Service Representative

2 months ago

Lawrenceville, Georgia, United States Altitude Trampoline Park Full time
Job Description

Job Title: Front Desk Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Altitude Trampoline Park. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a safe and fun environment for our guests, and contributing to the overall success of our park.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous service to all guests, responding to their needs and concerns in a professional and friendly manner.
  • Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and fully stocked with necessary supplies.
  • Registration and Waivers: Accurately and efficiently process guest registrations and waivers, ensuring all necessary information is collected and documented.
  • Pricing and Packages: Be knowledgeable about our pricing options, party packages, and facility features, and be able to effectively communicate this information to guests.
  • Point of Sale (POS) System: Operate the POS system with accuracy and efficiency, handling cash, credit card transactions, and other payment methods.
  • Upselling and Promotions: Identify opportunities to upsell our guests on additional services and promotions, such as birthday packages and retail items.
  • Communication and Teamwork: Maintain open and effective communication with guests, staff, and management, and work collaboratively with other team members to ensure a smooth and enjoyable experience for all guests.
  • Safety and Security: Monitor the park area, ensuring a safe and secure environment for all guests, and report any incidents or concerns to management.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests, staff, and management.
  • Reliable Transportation: Have reliable transportation to and from work.
  • Completion of Safety Training: Complete in-house safety training and adhere to all safety protocols and procedures.
  • Availability and Flexibility: Be available to work a variety of shifts, including weekends and holidays, and be flexible with scheduling changes.

Perks:

  • Competitive Pay: Receive competitive pay for your hard work and dedication.
  • Flexible Schedule: Enjoy a flexible schedule that allows you to balance work and personal life.