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Restaurant Operations Manager

1 month ago

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About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we provide ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers. Whether you're just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Job Summary

The Restaurant Operations Manager will assist the Food & Beverage Manager in supervising restaurant operations and personnel to ensure the highest quality standards are met for food, service, and cleanliness. Key responsibilities include leading restaurant staff, ensuring accurate order fulfillment, monitoring sitting and serving procedures, and maintaining a positive work atmosphere. The ideal candidate will have two years of restaurant management/supervisor experience, a current Food Handler's Card, and knowledge of micros point of sale system. Familiarity with all positions in the restaurant and the ability to fill those positions when needed is also essential.

Responsibilities

• Lead restaurant staff in service periods
• Ensure staff accurately rings orders
• Monitor sitting and serving procedures, establish timely service as a high priority
• Fulfill all functions as required by accounting
• Assure each order is fulfilled to the guest's request; if dissatisfaction occurs, effectively and appropriately diffuse as quickly as possible
• Edit employee timesheets bi-weekly to ensure smooth payroll
• Perform line employees' job functions as needed under high volume and emergency situations
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
• Perform additional duties as requested by the Food & Beverage Manager

Qualifications

The ideal candidate will possess the following knowledge, skills, and abilities:

• Two years of restaurant management/supervisor experience
• Current Food Handler's Card and Title IV Training
• Knowledgeable regarding food, beverage, and room service techniques
• Strong working knowledge of micros point of sale system, gratuity sheets, employee time edits, and cashier close-outs
• Familiarity with all positions in the restaurant and the ability to fill those positions when needed