Restaurant Shift Manager
4 weeks ago
At KFC, we're passionate about serving our customers the best possible experience. Our culture is built on trust, loyalty, and excellence, and we're committed to developing our team members to be the best they can be.
Job RoleThe Shift Leader is a key member of our restaurant team, responsible for running great shifts and ensuring our customers receive exceptional service. This role requires strong leadership skills, attention to detail, and a passion for delivering results.
Responsibilities- Ensure consistent customer satisfaction by executing our 'Own Your Shift' responsibilities and ensuring all team members complete their tasks.
- Lead by example and demonstrate a positive attitude, with a focus on customer needs and satisfaction.
- Ensure food safety, quality, and accuracy of orders, and resolve customer complaints quickly and professionally.
- Work with management and fellow employees to serve customers with a sense of urgency and provide excellent service.
- Cooperate with peers and help others when needed, demonstrating a positive and enthusiastic attitude.
- Understand and adhere to our posted work schedule, reporting to work on time and in uniform.
- Provide appropriate notice when unable to work and use our approved time-keeping system accurately.
- Take action without being told and maintain a high activity level, going beyond what's required to deliver results.
- Provide regular feedback to management on team member performance and participate in training and development activities.
- Handle conflicts constructively and work with management to achieve resolution.
- Assist with profit and loss management by following cash control and security procedures, maintaining inventory, and managing labor.
- Oversee proper product preparation, rotation, portioning, cooking, and holding times, and assist with facility maintenance.
We're looking for a motivated and results-driven individual to join our team as a Shift Leader. If you're passionate about delivering exceptional customer service and leading a team to success, we'd love to hear from you.
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