Restaurant Shift Manager
1 week ago
As a Shift Leader at KFC, you will be responsible for running great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day-to-day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.
Responsibilities and Accountability:
- Ensure consistent customer satisfaction by executing the Own your Shift responsibilities under people, customer, and service are completed
- Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s)
- Ensure that employees are clean and neat in appearance
- Personally demonstrate that customer needs are the highest priority
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Greets customers with a smile, is polite and pleasant when speaking with customers
- Works with management and fellow employees to serve customers with a sense of urgency
- Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand
- Demonstrates a positive and enthusiastic attitude with co-workers
Attendance:
- Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
- Provides appropriate notice when unable to be at work.
- Understands and uses approved time-keeping system, including accurately recording all hours worked.
Initiative and Energy:
- Takes action without being told, goes beyond what is simply required and maintains a high activity level
Developing people:
- Provide regular feedback to the RGM on the performance of Team Members
- Provide ongoing constructive and complimentary feedback to Team Members
- Actively participate in the training of Team Members
- Handle conflicts constructively and work with RGM to achieve resolution
Act Like an Owner:
- Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking, and holding times
- Assist RGM with facility maintenance and ensure health and safety standards are followed at all times
Job Requirements and Essential Functions:
- Must be at least 18 years old
- Must pass a background check criteria
- Must have reliable transportation
- Able to do basic business math
- Able to stock shelves and coolers
- Able to clean the parking lot and surrounding grounds
- Able to sweep and mop floors
- Able to lift, carry out trash containers, and place in an outside bin
- Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
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