Restaurant Shift Manager

1 week ago


Chino Valley, Arizona, United States KFC Full time
Job Role:

As a Shift Leader at KFC, you will be responsible for running great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day-to-day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.

Responsibilities and Accountability:

  • Ensure consistent customer satisfaction by executing the Own your Shift responsibilities under people, customer, and service are completed
  • Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s)
  • Ensure that employees are clean and neat in appearance
  • Personally demonstrate that customer needs are the highest priority
  • Ensure food safety, quality, and accuracy of orders
  • Resolve customer complaints quickly while maintaining positive customer relations
  • Greets customers with a smile, is polite and pleasant when speaking with customers
  • Works with management and fellow employees to serve customers with a sense of urgency
  • Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand
  • Demonstrates a positive and enthusiastic attitude with co-workers

Attendance:

  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
  • Provides appropriate notice when unable to be at work.
  • Understands and uses approved time-keeping system, including accurately recording all hours worked.

Initiative and Energy:

  • Takes action without being told, goes beyond what is simply required and maintains a high activity level

Developing people:

  • Provide regular feedback to the RGM on the performance of Team Members
  • Provide ongoing constructive and complimentary feedback to Team Members
  • Actively participate in the training of Team Members
  • Handle conflicts constructively and work with RGM to achieve resolution

Act Like an Owner:

  • Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times
  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times

Job Requirements and Essential Functions:

  • Must be at least 18 years old
  • Must pass a background check criteria
  • Must have reliable transportation
  • Able to do basic business math
  • Able to stock shelves and coolers
  • Able to clean the parking lot and surrounding grounds
  • Able to sweep and mop floors
  • Able to lift, carry out trash containers, and place in an outside bin
  • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.


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