Commercial Lines Insurance Specialist
5 days ago
At Independent Insurance Agents of Nebraska, we are seeking a highly skilled and customer-focused Commercial Lines Customer Service Representative to join our team.
Job Summary:The Commercial Lines CSR will be responsible for maintaining strong customer relationships by handling customer inquiries and concerns with speed and professionalism. This role will involve daily interaction with customers, insurance carriers, and fellow employees, as well as conducting specific service and marketing activities.
Key Responsibilities:- Provide exceptional service to existing clients, including updating policies, providing quotes, taking payments, and answering questions.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, including regular and after-hour claims.
- Work with new clients or support a producer in understanding their needs, gathering necessary data, researching policy options, presenting options, finalizing and binding new coverage, canceling old policies, and negotiating with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
- Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
- Competitive Pay
- Profit Sharing Plan After 1 Year of Service. Minimum Contribution is 3% of Salary, but it has been 15% for the past 10-Years
- Group Medical Insurance Plan
- 401K Plan
- Professional Development
- Job Stability in a growing industry
Compensation: $35,000.00 per year
At Independent Insurance Agents of Nebraska, we offer a dynamic and supportive work environment that allows our employees to grow and succeed in their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Lincoln, Nebraska, United States Independent Insurance Agents of Nebraska Full time{"title": "Commercial Lines Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Commercial Lines Customer Service Representative to join our team at Independent Insurance Agents of Nebraska. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling...
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