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Service Advisor

1 month ago

Le Mans, Pays de la Loire, United States McLarty Automotive Group Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at McLarty Nissan of Benton. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.

Key Responsibilities
  • Set and confirm appointments with customers to expedite their service experience
  • Greet customers in a timely and friendly manner, providing a positive first impression
  • Determine vehicle needs based on customer information and a thorough vehicle inspection
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers with full transparency, including cost and time estimates
  • Communicate frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on their preferred method of communication
  • Create a great vehicle delivery experience for the customer
  • Follow up with customers to ensure satisfaction and gather feedback
  • Set and achieve targeted sales goals, driving revenue growth and customer loyalty
  • Gain superior product knowledge to effectively help customers with service maintenance requirements and warranty information
Performance Metrics
  • Targeted sales goals
  • Targeted Customer Satisfaction Index
Career Growth and Development

Successful Service Advisors have opportunities for career growth and development within our organization, including:

  • Service Management
  • Collision Estimator
  • Sales Associate

McLarty Nissan of Benton is an equal opportunity employer and a drug-free workplace. We are committed to providing a safe and inclusive work environment for all employees.

Requirements
  • High School diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Ability to thrive in a fast-paced environment with multiple priorities
  • Prior sales experience preferred but not required
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state driver's license and a safe driving record
  • Knowledge of diagnostic tools and equipment