Customer Service Representative
3 weeks ago
We are seeking a skilled and empathetic Contact Center Senior Representative to join our team at Securian Financial. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, advisors, channel partners, and distributors through phone, email, and/or chat in an inbound service center.
Key Responsibilities:
• Provide compassionate, timely, and accurate responses to customers, financial professionals, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards of Securian Financial.
• Assist customers with initiating a variety of insurance claims.
• Explain and resolve complex claim, policy, or account information/issues to our customers and clients.
• Understand and meet or exceed call center metrics while providing an excellent customer experience.
Requirements:
• Strong customer service mindset, "We do it with you" attitude, active listening skills, ability to empathize with customers, and professional phone etiquette.
• Excellent verbal and written communication skills.
• Self-motivation, punctuality, and dependability.
• Reliability, trustworthiness, and ability to maintain required confidentiality.
• Proficiency with computers, ability to navigate multiple systems while on calls, and strong typing skills.
• Ability to multi-task, work efficiently, and effectively manage time in a fast-paced call center environment while handling 35-50 calls per day.
• Knowledge retention and ability to leverage training, resources, peers, and business partners to problem-solve customer issues.
• Strong willingness to learn and continue to grow with the company.
Work Environment:
This is a virtual, hybrid work option with a 90-minute commute radius from our St. Paul, Minnesota home office location. The contact center hybrid model is event-based, with events requiring in-office presence to include technical disruptions, important events, and other business needs.
Benefits:
Securian Financial offers a comprehensive range of benefits designed to enhance your professional growth, well-being, and work-life balance, including paid time off, leave programs, company-funded pension plan, 401(k) retirement plan, health insurance, volunteer time, and associate resource groups.
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