Warranty Claims Specialist

1 week ago


GondrecourtleChâteau, Grand Est, United States Merit Chevrolet Full time
Job Summary:

The Warranty Administrator at Merit Chevrolet Co. is responsible for managing warranty claims and ensuring compliance with warranty policies and procedures. This role requires close collaboration with service advisors, technicians, and customers to ensure accurate and timely processing of claims.

Key Responsibilities:
  • Review and verify warranty claims to ensure accuracy and compliance with policies.
  • Communicate with service advisors, technicians, and customers regarding claim approval status and provide updates on the processing of claims.
  • Prepare and submit warranty claims to manufacturers or third-party providers, ensuring all necessary documentation is included.
  • Maintain accurate records of warranty claims and related documents, including claim status and resolution.
  • Assist in resolving warranty claim disputes and provide support to customers and internal stakeholders.
  • Stay up-to-date with warranty policies and procedures, including any changes or updates.

Requirements:
  • Prior experience as a Warranty Administrator or in a related role, with a strong understanding of automotive warranty processes and procedures.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, service advisors, and technicians.
  • Strong attention to detail and accuracy, with the ability to maintain accurate records and ensure compliance with policies.
  • Proficiency in using warranty management software, with experience in CDK a plus.
  • Ability to multitask and prioritize workload, with a strong focus on meeting deadlines and delivering results.

Benefits:
  • Competitive compensation package, including salary and benefits.
  • Health, dental, and vision insurance, as well as a 401(k) retirement plan.
  • Paid time off and holidays, with opportunities for career growth and development.

About Merit Chevrolet Co.:

Merit Chevrolet Co. is a leading automotive dealership located in St Paul, Minnesota. We are committed to providing exceptional customer service and quality vehicles, with a focus on building strong relationships with our customers and community. As a member of our team, you will have the opportunity to work in a supportive and collaborative environment, where your contributions are valued and recognized.

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