Customer Accounts Advisor
3 days ago
Aaron's is seeking a highly motivated and customer-focused Customer Accounts Advisor to join our team. As a key member of our sales and lease-to-own retail team, you will play a critical role in driving payment collections and lease agreement renewals, ensuring our customers are 100% satisfied with their products.
Key Responsibilities- Build strong relationships with customers through direct contact via phone and face-to-face interactions.
- Coach customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Perform various administrative tasks, including maintaining updated customer information and documenting customer payment appointments.
- Assist with merchandise returns and guest deliveries as directed by management.
- At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy.
- Ability to work a schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
Aaron's is a leading sales and lease-to-own retailer of specialty items, including furniture, consumer electronics, home appliances, and accessories. We are committed to creating a diverse and inclusive work environment and celebrate our team members' differences. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
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Customer Accounts Advisor
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