Co-General Manager of Hospitality Operations

2 weeks ago


Wilmington, North Carolina, United States GF Hotels and Resorts Full time
Job Overview

We are thrilled to announce an exceptional opportunity to lead as the Co-General Manager for our esteemed Aloft & Element properties. This role is pivotal in ensuring our hotels operate at the highest standards of service and efficiency.

As the Co-General Manager, you will be at the forefront of our operations, guiding a dedicated team to deliver unparalleled guest experiences. We seek a visionary leader who can introduce innovative strategies to enhance revenue while fostering strong relationships with our clientele to encourage repeat visits. The ideal candidate will possess a commitment to excellence in service and have a minimum of 5 years of experience in hospitality management.

Key Responsibilities:
  • Inspire and empower hotel staff to achieve outstanding guest service, driving financial success through effective leadership and innovative operational practices.
  • Uphold the hotel's reputation by regularly assessing the cleanliness and maintenance of guest rooms, public spaces, and surrounding areas.
  • Support department heads in establishing goals and actionable plans to meet operational objectives.
  • Develop and manage a budget that prioritizes customer satisfaction and service quality while maintaining cost efficiency and maximizing profit margins.
  • Create and implement a straightforward marketing strategy to effectively promote the hotel's offerings and amenities.
Qualifications:
  • Exceptional communication, organizational, and problem-solving abilities are essential.
  • Demonstrated experience in customer service management with a strong focus on guest satisfaction.
  • A high school diploma or equivalent is required; a degree in hospitality or a related field is preferred.
  • A solid track record of team management experience, ideally within the hospitality sector, is necessary.
  • A minimum of 5 years of experience in hotel or hospitality management is required.
About GF Hotels and Resorts

GF Hotels and Resorts, headquartered in Philadelphia, Pennsylvania, is a comprehensive hospitality ownership and management organization. Through its operating affiliates, GF collaborates with various individual owners, real estate funds, and institutional lenders. The company embodies an entrepreneurial spirit, grounded in integrity and a profound passion for the hospitality industry.


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