Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.
About MCI:MCI is a leading provider of business process outsourcing services, dedicated to delivering exceptional experiences and driving optimal performance. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.
Responsibilities:- Provide outstanding customer service through various channels, including phone, email, and chat
- Respond to customer inquiries, resolve issues, and escalate complex problems as needed
- Work collaboratively with internal teams to achieve business objectives
- Participate in training and development programs to enhance skills and knowledge
- High school diploma or equivalent required; degree preferred
- 1-2 years of customer-facing experience, preferably in a call center or help desk environment
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
The estimated salary range for this position is $45,000 - $60,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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