IT Director

American Humane is seeking a seasoned IT professional to fill the role of Director, IT. This position will be hybrid, with a mix of office and telework, and will report directly to the Chief Technology Officer. The ideal candidate will have a strong background in IT management, with experience overseeing multiple IT functions, including network infrastructure, cybersecurity, and software development.

• Oversee the daily IT operations of the organization, working closely with the Chief Technology Officer to develop and implement a comprehensive IT strategy.
• Direct the development, implementation, and use of technology throughout the organization, ensuring that IT systems are secure, reliable, and meet the needs of staff and departments.
• Develop and deploy a strategic enterprise cybersecurity program, managing organizational risks and recommending practical solutions.
• Manage vendor relationships and coordinate vendor services and projects to enhance IT system stability and availability.
• Provide guidance to the Applications Project Manager on application development, deployment, customization, enhancements, and maintenance.
• Direct American Humane's data and cybersecurity protection, overseeing technology governance and policies.
• Assist staff with IT-related support problems, following organizational policies and procedures.
• Monitor internal and hosted IT systems and services for availability and proper operation, managing support requests.
• Oversee and monitor endpoint, network, and cybersecurity services in collaboration with IT management and managed services providers.
• Assist with creating, implementing, and enforcing endpoint, network, and application security policies and procedures.
• Monitor IT compliance requirements related to HIPAA, PCI, and other standards.
• Assist with the creation, implementation, and testing of Business Continuity and Disaster Recovery plans.

• Bachelor's degree in a related field or equivalent professional experience.
• 5 or more years of experience working in Information Technology with management responsibility overseeing at least two of the following IT functions: Network Infrastructure, Cybersecurity, Cloud computing, Software Development, or IT Operations.
• Experience managing direct report(s) in an IT function strongly desired.
• Firm grasp of IT concepts and principles, including but not limited to desktop and server operating systems, Active Directory, DNS, DHCP, network components and infrastructure, VOIP technology and services, and network and infrastructure security.
• Ability to follow-up and meet deadlines, conduct and direct research into IT issues and products, and take initiative in the development and completion of projects.
• Ability to manage vendor relationships and coordinate vendor services and projects to enhance IT system stability and availability.
• Excellent written and verbal communication skills, with the ability to explain IT technology and concepts in easy-to-understand terms to the average person.
• Self-disciplined, action-oriented style with a strong work ethic and the ability to prioritize tasks and meet deadlines; high detail orientation.
• Ability to gather and analyze information and make recommendations or decisions in a timely manner.
• Willingness to persist with a problem until a resolution is found.
• Exercise sound judgment and discretion in handling and securing confidential and sensitive information.
• Demonstrates a high level of professionalism and ability to remain calm in stressful situations.
• Demonstrates a collaborative, supportive approach to work.

• The position will be a hybrid of office/telework with the position based in the Washington, DC headquarters office (no exceptions); regular telework schedule based on organizational policy, need and manager discretion.
• Must be comfortable with animals, particularly dogs, in the office and at events.
• Must be able to sit for extended periods as well as look at and work from a computer screen for long periods.
• On occasion, may be required to lift or move equipment up to 25 lbs.
• May require evening and weekend hours on occasion as needed.
• Must be comfortable working and navigating across several different time zones- domestic and international.

• Compassion – Being kind and caring in our interactions with others.
• Accountability – Holding ourselves to the highest standards. Following through on commitments and owning our actions, behavior, and decisions.
• Respect for All – Being professional, listening to others and honoring diversity in all its forms.
• Loyalty to Mission – Staying focused on our purpose and our mission – our nation's most vulnerable depend on us.
• Sustainability – Contributing to being a great place to work and achieving our shared mission and goals to make a difference, now and in the future.
• Honesty, Integrity, Trust – Demonstrating transparency, as trusted stewards of donor resources, supporting our leadership and one another.

American Humane (AH) is an Equal Opportunity Employer with a commitment to fostering and growing diversity, equity and inclusion in the workplace and the humane space.