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Customer Service Team Lead

2 months ago

Schenectady, New York, United States The Golub Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at The Golub Corporation. As a key member of our Front End operations, you will be responsible for ensuring that our customers receive exceptional service and that our store operations run smoothly and efficiently.

Key Responsibilities
  • Lead and manage a team of Front End associates to provide fast, friendly, and efficient customer service
  • Oversee the entire Front End operation, including customer checkout, bottle return, cleaning, and parking lot maintenance
  • Ensure all Front End policies and procedures are adhered to at all times
  • Assist the Customer Service Manager in communicating company programs and policies to Front End associates
  • Train and supervise cashiers, bottle associates, and service clerks
  • Schedule associates and perform administrative tasks
  • Maintain cashier controls and security, and ensure cash controls and over/short policies are adhered to
  • Ensure an adequate level of supplies necessary to operate the Front End area of the store and maintain expense control
  • Responsible for cash control of all media's collected at registers, according to company policies and procedures
  • Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations
Requirements
  • Must be at least 18 years of age
  • Satisfactory Performance Reviews
  • Strong Organizational skills and ability to multi-task
  • Ability to manage others and demonstrate follow-through to achieve desired results and objectives
  • Strong communication skills
  • Basic Literacy
  • Basic Computer Skills
Education and Experience

High School Diploma or equivalent required. 1-3 years related experience preferred.

Physical Requirements

Exposure to Cold Environment Occasional 1-3 Hours
Exposure to Hot Environment Occasional 1-3 Hours
Bending Constant 5-8 Hours
Walking Constant 5-8 Hours
Standing Constant 5-8 Hours
Sitting Occasional 1-3 Hours
Squatting/Kneeling Constant 5-8 Hours
Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours
Twisting Constant 5-8 Hours
Pivoting Constant 5-8 Hours
Lifting Occasional 1-3 Hours up to 75lbs
Pushing/Pulling Frequent 3-5 Hours up to 75lbs
Lifting Frequent 3-5 Hours up to 50lbs
Lifting Occasional 1-3 Hours up to 25lbs

Other Physical Requirements

May be responsible to push/pull up to 250 pounds on uboats
OCCASIONAL REPETITIVE MOTION OF HAND, WRIST, ARM AND SHOULDER.
FREQUENT STANDING, WALKING, REACHING AND BENDING

Equipment Used

Phone
Computer Applications
Calculator
Register
Cleaning tools, mop, broom, rake, and shovel
Floor Machine