Patient Access Team Lead

3 weeks ago

Schenectady, New York, United States OrthoNY Full time

Job Title: Patient Access Lead

Job Summary:

The Patient Access Lead is a working lead who assists the Patient Access Manager in overseeing the daily duties of the Patient Access Representative (PAR) teams. This role involves answering questions, training staff, coordinating staffing schedules, auditing the team's work, and re-educating in all responsibilities associated with the prompt and professional registration, check-in, and check-out of OrthoNY patients.

Key Responsibilities:

  • Oversee and organize daily responsibilities and schedules of the PAR teams, providing support where needed;
  • Assist and cross-cover as needed in any of their responsibilities or locations;
  • Prepare staffing schedules to ensure proper coverage;
  • Train new staff, assessing team needs and determines retraining as needed;
  • Perform staff audits and reeducation as needed;
  • Review daily balances and copays collected to ensure the team is meeting standard KPIs as set by the supervisors/manager;
  • Extensive understanding of health insurances, patient registration/scheduling, and balances;
  • Account for and compile team's financial batches for the day, ensuring that they are accurate, complete, and properly ordered;
  • Monitor lines to ensure patients aren't waiting unnecessarily, and redirecting them as needed;
  • Maintain a high level of confidentiality and comply with HIPAA standards;
  • Maintain a neat and organized workspace, and restock supplies as needed;
  • Travel to other offices as needed for coverage;
  • Other duties as assigned.

Requirements:

  • High School Diploma required; some higher education preferred;
  • 1+ year supervisory experience preferred;
  • Knowledge of medical insurances required;
  • Exceptional customer service skills required;
  • Experience working with an EMR/PM required;
  • Exceptional written, verbal, and interpersonal communication skills;
  • Highly organized with strong attention to detail;
  • Quick thinker with ability to pivot in a fast-paced environment;
  • Ability to multi-task in a high-volume environment is a must;
  • Valid driver's license and vehicle for needed travel.

Work Status: Full-time, Non-Exempt

Location: Schenectady

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