Customer Care Representative
2 weeks ago
Pharmacy Data Management Inc. is in search of a Customer Care Representative to become a vital part of our organization. Established in 1984, we specialize in pharmacy data processing solutions that empower our clients to meet their operational objectives transparently. Our clientele includes private label PBMs, health plans, and hospital systems, offering services such as 340B Administration and Long-Term Care Services.
Why Join Us:
- Recognized Employer: Acknowledged as a leading employer in Ohio for three consecutive years.
- Meaningful Contributions: Play a role in improving the quality and efficiency of healthcare.
- Team-Oriented Environment: Collaborate with a group of dedicated professionals.
- Dynamic Challenges: Face new and exciting tasks each day.
- Work-Life Balance: Benefit from a fully remote work setting with a supportive organization.
As a Customer Care Representative, you will be the welcoming voice assisting pharmacies, healthcare providers, and members with a variety of inquiries.Key Responsibilities:
- Responding to calls in a professional manner and resolving issues effectively.
- Diagnosing problems related to the online claims adjudication system.
- Managing overrides, prior authorizations, and eligibility inquiries.
- Providing support to other departments as needed.
With experience, you may take on further responsibilities, including updating claims processing information and mentoring new team members.
Qualifications:
- Exceptional communication skills, both verbal and written.
- Detail-oriented with the ability to excel in a fast-paced environment.
- Strong multitasking and analytical capabilities.
- Customer service-focused with a commitment to quality.
- Able to work collaboratively as well as independently.
Experience Requirements:
- High school diploma is mandatory; a college degree is preferred.
- 1-2 years of experience as a Pharmacy Technician in a retail pharmacy environment is preferred.
- Pharmacy Technician certification is optional.
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