Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Trivium Packaging. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer service, driving profitable growth, and formulating business solutions based on customer insights.
Key Responsibilities- Customer Service: Maintain customer satisfaction by ensuring timely and accurate delivery of products, resolving customer complaints, and providing proactive support to meet customer needs.
- Sales and Business Development: Achieve sales objectives by contributing customer service information and recommendations to operational plans and reviews, and providing price quotations to customers.
- Order Management: Enter orders, pricing, and order details, and coordinate with production, warehouse, and shipping departments to meet customer needs.
- Process Improvement: Participate in customer service audits, determine system and process improvements, and implement changes to enhance customer satisfaction and operational performance.
- Communication and Collaboration: Maintain contact with customers, visit operational environments, administer surveys, and benchmark best practices to analyze information and applications.
- Education: Bachelor's degree in Business Administration or equivalent experience.
- Experience: 5 years of successful vertical sales and/or customer service experience.
- Skills: Excellent verbal and written communication skills, ability to analyze information and develop insights, problem-solving skills, and a proactive approach to improvement.
- Qualities: High degree of flexibility, ability to multitask, positive attitude, strong work ethic, integrity, and a commitment to delivering customer value.
This position will primarily work in an office environment where sitting for prolonged periods of time and using a computer, telephone, and other office electronics are critical.
Trivium Packaging is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
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