Customer Support Associate

2 weeks ago


Youngstown, Ohio, United States Habegger Full time

Position Overview:

The Habegger Corporation is in search of a dedicated Customer Service Representative who embodies responsibility, organization, and a strong customer-centric approach. In this role, you will serve as the primary point of contact for customer order management and communication through various channels including phone, email, and face-to-face interactions.

Core Responsibilities:

  • Engage with customers to foster and maintain strong relationships.
  • Process and fulfill customer orders efficiently.
  • Create memorable experiences that enhance customer satisfaction.

At Habegger, delivering an exceptional customer experience is paramount. This requires our Customer Service Representatives to possess a deep understanding of customer needs and the capability to surpass their expectations. Additionally, punctuality, efficiency, and attention to detail are essential in all daily tasks.

Essential Qualifications:

  • Outstanding customer service skills.
  • Proficient computer skills.
  • Positive demeanor and attitude.
  • Ability to communicate effectively with both internal and external customers.
  • Team-oriented with a focus on safety.
  • Maintain cleanliness and organization of all equipment and products.
  • Professional appearance at all times.
  • Excellent verbal communication abilities.
  • Ambition for career growth within the organization.
  • Strong sense of urgency.

Educational Background:

  • High School Diploma or GED is required.
  • Experience in the HVAC industry is preferred.
  • Prior customer service experience is advantageous.
  • Proficient in communicating with customers via phone and email.
  • Experience in problem-solving to address customer needs.
  • Ability to perform some heavy lifting as needed.

Benefits:

  • 401k and profit-sharing options.
  • Comprehensive medical, dental, vision, and life insurance plans.
  • Opportunities for bonuses.
  • Pathways for professional growth.

The Habegger Corporation is proud to be an Equal Opportunity Employer.



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