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Customer Service Representative
2 months ago
Famous Supply is a leading wholesale distributor dedicated to serving contractors, builders, and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
We are a family-owned business that treats our associates like family, guided by our 5 Core Values: Family, Trust, Communication, Teamwork, and Continuous Improvement.
We are seeking a highly motivated and customer-focused Counter Sales Associate to join our team. As a Counter Sales Associate, you will provide exceptional service to customers at our branch, in person and via phone, ensuring a positive experience that meets our high standards.
Key Responsibilities:
- Provide friendly and helpful customer service, understanding customer needs and providing solutions to meet those needs.
- Process and schedule customer orders, managing open orders and customer bids.
- Pull orders from the warehouse to serve customers, maintaining a clean and organized counter area.
- Work in a fast-paced environment, lifting a minimum of 50 lbs and standing for majority of an 8-hour day.
Requirements:
- Customer service mindset and ability to use computer.
- Ability to work in a team environment, communicating effectively with colleagues and management.
- Preferred experience in HVAC and/or Plumbing, forklift operation, RF scanner experience, and warehouse experience.
What We Offer:
- Competitive starting wage dependent on experience.
- Health, Vision, and Dental Insurance.
- Paid Time Off (Vacation and Holidays).
- Paid Maternity and Paternity Leave.
- 401K Employer Match.
- Bonus Opportunity.
- Strong Culture through our 40 Fundamentals.
- Family Atmosphere.
- Health and Wellness Coaching.
- Fitness Reimbursement Program.
- Associate Referral Bonus Program.
- Learning and Development Opportunities.
- Leadership Development Program.
- Career Growth Opportunities.
Famous Supply is an equal opportunity employer, committed to creating a diverse work culture and seeking applicants from all backgrounds to ensure we hire the best, most creative talent on our team.