Patient Accounts Specialist I

6 days ago


Orlando Florida, United States Orlando Health Full time
Job Summary

Orlando Health is seeking a highly skilled Patient Accounts Specialist I to join our team. As a key member of our financial services department, you will be responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients.

Key Responsibilities
  • Financial Analysis and Billing: Determine patient's ability to pay and seek additional assistance either through optional payment plans or uncompensated care.
  • Error Resolution: Resolves bill holds by correcting issues that prevent a claim from being billed.
  • Customer Service: Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
  • Claim Submission: Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
  • Communication: Communicates with payers and/or patients to resolve anticipated issues.
  • Account Follow-up: Responsible for account follow-up for all assigned accounts.
  • System Maintenance: Maintains system work queues based on electronic payers' error reports as assigned.
  • Team Collaboration: Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned.
Requirements
  • Education: High School diploma or GED required.
  • Training: Must complete Orlando Health team member development within 6 months of hire date.
  • Skills: Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint).
  • Experience: Minimum of one (1) year experience in customer service to include a minimum of six (6) months collection experience.


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