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Ultrasound Clinical Account Specialist I

2 months ago

Orlando, Florida, United States J&J Family of Companies Full time

Ultrasound Clinical Account Specialist I -(Orlando/Jacksonville/Palm Beach, FL) - Biosense Webster, Inc W

Description

Johnson & Johnson is recruiting for Ultrasound Clinical Account Specialist I for Biosense Webster, Inc. located in the Orlando/Jacksonville/Palm Beach, FL areas.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Ultrasound Clinical Account Specialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for BWI diagnostic and therapeutic catheters and systems - with an emphasis on the AcuNav and SOUNDSTAR catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively. The CAS is responsible to build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.

As the Ultrasound Clinical Account Specialist, you will:

  • Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav and SOUNDSTAR catheters in EP and IC procedures.
  • Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (eg, The CARTO System and appropriate software modules including CARTOSOUND, CARTOMERGE and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
  • Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Shares best practices to increase value for customers.
  • Use consultative selling techniques to identify potential sales opportunities within the account.
  • Create awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
  • Maximize customer case support capability through proper planning and scheduling techniques.
  • Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (ie TMs, EP CAS and other ULS CAS), as well as support personnel (ie Marketing, FSE, RBD).
  • Drive collaboration and maintain consistent, open lines of communication with external partners.
  • Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
  • Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
  • Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
  • Provide mentoring for new BWI commercial team members as requested.
  • Perform other duties assigned as needed.

Qualifications

Required Qualifications
  • A minimum of a Bachelor's degree, or 4 years of relevant professional work/military experience
  • A minimum of 2 years of experience in clinical echocardiography lab
  • Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
  • Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
  • A valid driver's license issued in the United States
  • Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
  • The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
  • Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (ie lead aprons), and willing to work variable hours to meet patient needs
  • May be required to lift up to 60 lbs.
Strongly Preferred
  • Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
  • Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS
  • Experience working with highly complex technical systems and/or working in a critical patient care setting.
  • Effective and timely communicator with co-workers and all levels of patient care team.
  • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
  • Problem solver who can think critically in high pressure environments.
  • Receptive to constructive feedback and collaborates and works well in team environment.
  • Able to take large amounts of data and translate information into actionable insights
  • Hunger for learning and building new skills

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location NA-US-Florida-Orlando

Other Locations NA-US-Florida-West Palm Beach, NA-US-Florida-Jacksonville

Organization Biosense Webster Inc

Job Function Technical Sales - MedTech (Commission)

Req ID: W