Regional Global Accounts Specialist

5 days ago

Orlando Florida, United States Booking Full time
About the Role

We are seeking a highly skilled and experienced Performance Support Specialist to join our Global Chains Americas team in the United States. This role will be based in our Orlando, FL office and will report directly to the Team Lead Support Team Global Chains America's.

Key Responsibilities
  • Support the Global Chains Americas team in all its commercial operations, including ownership of supporting the performance of 4-5 chain accounts.
  • Creation and ownership of processes and projects of assigned chain accounts, optimizing performance and procedures with relevant parties and keeping documents up to date for local hotel teams based on information provided by chains.
  • Responsible for supporting the Global Accounts ticketing system for the Americas, maintaining & updating the department's internal web pages, and serving as the first point of contact within the department for questions from all offices in the Americas.
  • Serve as the first point of contact for chain counterparts, attend and participate in partner meetings, and provide support to Sr Key Account Managers with performance and operational tasks & projects in order to meet KPIs and targets.
  • Communicate to team members trends, successes, challenges, and co-create opportunities for HQ and property level initiatives that will increase performance for Chains, providing monthly and/or weekly chain production reports to the Key Account Manager and assisting in preparing quarterly business review.
  • Maintain regular contact with Global Accounts Specialists in other regions, assist in fixing any structural issues with pricing, and increase the chain knowledge on local level and to other departments by assisting with training including face to face presentations, webinars, and training documents and other initiatives.
  • Create support documents such as building manuals and training guides for assigned chains, arrange trainings and webinars for chain partners, and demonstrate a strong sense of ownership and accountability, pro-active with a get-things-done mentality, resourceful and solution-minded, ready to tackle any challenge.
Requirements
  • Several years of related experience in the hotel or online travel industry, understanding the hotel industry.
  • Advanced computer skills including MS Office (Word, Outlook, and PowerPoint), various related systems, and internet, specifically in-depth knowledge of Excel in MS Office.
  • Confident communicator; strong written and verbal communication skills.
  • Excellent time management, prioritization, and organizational skills.
  • Lead & manage projects with multiple stakeholders (preferred).
  • Data analysis skills (preferred).
  • Attention to detail and accuracy.
  • Strong sense of ownership and accountability.
  • Pro-active with a get-things-done mentality.
  • Resourceful and solution-minded, ready to tackle any challenge.
  • Ability to work independently as well as a team player.
  • Supportive and helping attitude towards team members.
  • College or higher education preferred.
  • At least 4 years of administrative support experience required.
  • Up to 20% travel required.
  • A US citizen or currently authorized to work in the United States.
What We Offer
  • Competitive compensation.
  • Medical, life, and disability insurance.
  • Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
  • Industry-leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status.
  • Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership.
  • Collaborative, friendly, and diverse culture.
  • Referral Program.

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