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Front Desk Team Member

2 months ago

Oklahoma City, Oklahoma, United States Aqua-Tots Development Full time

About Aqua-Tots Development

Aqua-Tots Development is a leading provider of swim instruction services, with over 25 years of experience in teaching children and adults. We are committed to delivering high-quality services and creating a fun and supportive environment for our customers.

Job Summary

We are seeking a Front Desk Team Member to join our team. As a Front Desk Team Member, you will be responsible for providing exceptional customer service, handling customer inquiries, and maintaining a positive and welcoming environment for our customers.

Key Responsibilities

  • Customer Service
    • Greet customers and respond to their inquiries in a friendly and professional manner
    • Communicate effectively with customers to understand their needs and provide solutions
    • Build relationships with customers and provide personalized service
    • Handle customer complaints in a fair and timely manner
  • Front Desk Operations
    • Manage the front desk area, including answering phones, responding to emails, and handling customer inquiries
    • Process customer transactions, including payments and refunds
    • Maintain accurate records and reports, including customer information and sales data
  • Team Collaboration
    • Work collaboratively with other team members to achieve common goals and objectives
    • Provide support and assistance to other team members as needed
    • Participate in team meetings and contribute to decision-making processes

Requirements

  • Education
    • High school diploma or equivalent required
  • Experience
    • Previous customer service experience preferred
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and multitask
    • Basic math skills and accuracy with handling cash and credit transactions

What We Offer

  • Competitive Pay
    • $13-15 per hour
  • Benefits
    • Daily and weekly bonuses
    • $250 bonus every 4 months employed
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within the company