Customer Service Representative

7 days ago


Cullman, Alabama, United States Dallice Attaway - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dallice Attaway - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive the growth and success of our business.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers as needed to ensure their satisfaction and address any concerns.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with colleagues to ensure seamless service delivery and address any customer concerns.
Requirements
  • Insurance License
    • Ability to obtain an active Property & Casualty and Life & Health Insurance License with the State of AL.
  • Customer Service Skills
    • Dedicated to providing exceptional customer service and ensuring client satisfaction.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Problem-Solving Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Proactive in problem-solving and able to resolve customer concerns in a timely and professional manner.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure.
  • Opportunities for Growth and Development
    • Growth potential and opportunities for advancement within the agency.
  • Valuable Career Experience
    • Paid time off (vacation and personal/sick days).


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