Store Checkout Specialist
2 weeks ago
Westlake Ace Hardware, a prominent division of Ace Hardware Corporation, operates as one of the leading hardware retailers across the United States. With a rich history spanning over a century, Westlake Ace Hardware is dedicated to serving communities through its extensive network of neighborhood stores. Our commitment to excellence is reflected in our Core Values:
Service, Passion, Respect, Integrity, Teamwork, and Excellence
Position Overview
The Cashier plays a crucial role in managing register transactions for both sales and returns of merchandise.
Key Responsibilities
Responsibilities include, but are not limited to:
Customer Engagement
- Represent Westlake Ace Hardware positively.
- Welcome customers upon entry and thank them upon departure, using their names when possible.
- Maintain a friendly and approachable demeanor while assisting customers and collaborating with team members.
- Efficiently manage customer checkout lines to minimize wait times.
- Promptly and courteously respond to calls and pages.
- Report any issues requiring management intervention.
- Enhance product knowledge to assist customers effectively with store layout and product locations.
- Support pricing, stocking, and bagging of merchandise.
- Adhere to all cash register procedures.
- Ensure accurate balancing of the register drawer.
- Implement any Store Support Center programs or promotions at the registers.
- Participate in team meetings and training sessions.
- Maintain cleanliness and organization of the front end, including checkout areas and entrance.
- Assist in stocking and organizing impulse purchase displays, rotating merchandise as needed.
- Ensure promotional materials are readily available in shopping carts.
- Keep forms and supplies well-stocked.
- Help decorate the front end in accordance with Store Support Center guidelines.
- Request cart pickups when necessary.
- Notify management of merchandise returns needing restocking.
- Perform additional duties as assigned.
Exhibit and embody our Core Values in daily interactions:
- SERVICE - Exceed customer expectations through exceptional service.
- PASSION - Demonstrate enthusiasm for our work, customers, and colleagues.
- RESPECT - Acknowledge the value of diversity and inclusivity in the workplace.
- INTEGRITY - Uphold ethical standards in all actions.
- TEAMWORK - Collaborate to achieve outstanding results.
- EXCELLENCE - Commit to continuous improvement and high-quality outcomes.
- High School diploma or GED equivalent.
- Prior cashier or customer service experience is preferred.
- Ability to stand, walk, lift (up to 25 lbs), and climb as needed.
$16.90 per hour
Equal Opportunity Commitment
Westlake Ace Hardware is dedicated to promoting equal employment opportunities and values diversity in the workplace.
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