Front Desk Representative
5 days ago
Island Hospitality is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.
Key Responsibilities- Guest Check-in/Check-out: Ensure seamless check-in and check-out experiences for our guests.
- Payment Processing: Process all payments according to established hotel requirements.
- Guest Services: Provide information and assistance to all guests and vendors, ensuring their needs are met and exceeded.
- Reporting: Prepare all necessary reports during each shift for the management team.
- Highly Motivated Team Player: Demonstrate strong initiative and a desire for achievement.
- Problem-Solving Skills: Effectively handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Stress Management: Ability to work well in stressful situations.
- Approachability: Be readily available and approachable for all guests while providing excellent guest service.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period of time.
Training and DevelopmentIsland Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.
Benefits- Healthcare: Medical, dental, and vision insurance.
- Financial Benefits: HSA & FSA plans available, dependent care FSA, identity theft protection insurance, commuter benefits, pet insurance, PTO and payroll incentives for annual wellness exams.
- Employee Assistance Program: Access to gyms, financial planning, counseling, and legal services.
- Retirement Plan: 401(k) retirement plan with 100% match up to 3% of salary and an extra 50% on the next 2% of salary.
- Incentive-Based Bonus Program: Earn bonuses based on performance.
- Free Room Nights: Enjoy free room nights at our hotels and employee discounts within your hotel brand.
- Discounts: Discounts for friends and family within your hotel brand, discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
- Referral Bonus Program: Earn bonuses for referring friends and family to our locations.
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