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Night Auditor and Front Desk Agent

2 months ago

Boca Raton, Florida, United States Stanford Hotel Group Full time

Job Summary

The Stanford Hotel Group is seeking a highly skilled and detail-oriented Night Auditor and Front Desk Agent to join our team. As a Night Auditor and Front Desk Agent, you will serve as a welcome ambassador to all guests, providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Welcome and register guests expeditiously, providing information and assistance as needed.
  • Check departing guests out of the hotel, ensuring a smooth and efficient process.
  • Answer guest questions accurately and resolve problems in a timely manner, ensuring guest satisfaction.
  • Authorize revenue allowances as allowed by hotel policy.
  • Resolve guest problems and complaints in a professional and courteous manner.
  • Be knowledgeable of hotel services and amenities, as well as the surrounding area, to promote rooms and seasonal hotel promotions.
  • Deliver and maintain Hilton's Brand Standards.

Specific to Night Auditor

  • Balance all department accounts, ensuring accuracy and attention to detail.
  • Reconcile front desk postings and investigate discrepancies.
  • Balance all credit cards, ensuring timely and accurate processing.
  • Audit room rates and market codes, ensuring compliance with hotel policies.
  • Post room and tax to all occupied rooms, ensuring accurate and timely processing.
  • Run Close Out reports, closing the day and ensuring a smooth transition to the next day.
  • Complete Management reports and distribute accordingly.

Requirements

  • Excellent customer service and computer skills.
  • Ability to work flexible schedule, including AMs/PMs and two Overnight Shifts.
  • Ability to work Saturdays, Sundays, and Holidays.
  • Detail-oriented and able to work independently.
  • 1-2 years of Night Auditor or accounting experience.
  • Prior experience with Hilton and OnQ systems is ideal.

Qualifications

  • Problem-solving skills.
  • Decision-making skills.
  • Customer service skills.
  • Organizational skills.

Preferred Qualifications

  • Enthusiasm and dedication to providing exceptional customer service.
  • Detail-oriented and able to work independently.