Customer Support Professional
6 days ago
Twinn Intelligence Group seeks a highly skilled Customer Support Professional to join their team in the Herndon, VA area. Estimated salary: $80,000 - $110,000 per year.
Job Description:
The successful candidate will provide exceptional support to clients, ensuring seamless operations and addressing any technical issues that may arise. Key responsibilities include resolving complex problems, maintaining accurate records, and collaborating with cross-functional teams.
Required Skills and Qualifications:
- Strong experience with MS Office suite, Adobe products (Captivate, Connect), and Skype
- Proven ability to work in a standard operational Windows environment, including desktop hardware, software, peripherals, and web technologies
- Demonstrated expertise in requirements management, account management, and oral/written communication skills
- Familiarity with procurement mechanisms and processes for hardware and software procurement orders
- Ability to assess and validate requirements for stand-alone tablets, ensuring system security plans are up-to-date
Benefits:
Competitive salary range ($80,000-$110,000/year), comprehensive benefits package, opportunities for professional growth and development, and a dynamic work environment.
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Technical Support Professional
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