Senior Customer Service Representative
7 days ago
Job Summary
Serco North America is seeking a skilled Bilingual Call Center Representative to provide exceptional customer service support for the Pensions Benefits Guarantee Corporation (PBGC). This temporary, part-time on-call position is available through April and offers the opportunity to work in a dynamic team environment.
About the Role
- Provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time.
- Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
- Be proficient in Spanish and English, with excellent verbal and written communication skills.
- Meet Your Recruiter: To be successful in this role, you will have a High School diploma, 0-2 years of experience, and must be bilingual in Spanish and English.
Company Overview
Serco Inc. is a leading provider of technology and services to governments and private sector companies worldwide. With a presence in over 30 countries, Serco delivers vital services more efficiently while increasing customer satisfaction.
About the Position
This part-time position offers the opportunity to work as a Bilingual Call Center Representative, supporting customers with processing their retirement pensions. You will be part of a large team supported by the Operations Manager, who has over 20 years of pension benefits and customer service experience.
Responsibilities
- Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.
- Be able to provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time.
- Be proficient in Spanish and English, with excellent verbal and written communication skills.
Benefits
As a valued member of our team, you will enjoy a competitive salary range of $45,000 - $55,000 per year, depending on experience. We also offer a range of benefits, including health insurance, paid time off, and opportunities for career growth and development.
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