IT Support Manager

5 days ago


Herndon, Virginia, United States Akima Full time
Job Title: IT Support Manager

Salary Estimate: $90,000 - $125,000 per year

About the Opportunity:

We are seeking an experienced IT Support Manager to lead our team of IT professionals and provide exceptional support services to our clients. As an IT Support Manager, you will oversee the day-to-day operations of the help desk, identify and resolve complex technical issues, and ensure that service levels are met.

Key Responsibilities:
  1. Supervise and Manage: Supervise the work of other employees, provide guidance and training, and make personnel decisions related to hiring, performance, or disciplinary actions.
  2. Technical Expertise: Provide technical expertise to resolve complex technical problems and ensure that service levels are met.
  3. Communication and Collaboration: Collaborate with technical, professional, and service personnel to resolve problems and provide excellent customer service.
  4. Documentation and Reporting: Document and report problems to ensure resolution and maintain accurate records.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
  • Experience: 9+ years of experience in helpdesk/desktop support, managing technical personnel, and using ServiceNow platform and M365 products.
  • Certification: ITIL v3 or later certification desired.


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