AWS Support Professional
6 days ago
We are a team of experienced professionals dedicated to providing exceptional technical support to our customers. As a Cloud Support Professional, you will be an integral part of our team, working closely with us to resolve customer issues and develop solutions to improve our services.
The ideal candidate will have 1+ years of experience in software development or technical support, as well as knowledge of system administration, troubleshooting, and networking. You should also have a strong understanding of cloud computing and security concepts.
As a Cloud Support Professional, you will be continuously learning about new technologies and developing your technical skills. You will also have the opportunity to work on complex customer problems and provide feedback to internal teams on how to improve our services.
Key Responsibilities:
- Provide technical support to customers through various contact channels
- Apply advanced troubleshooting techniques to resolve customer issues
- Work with customers to identify the root cause of problems
- Develop and maintain technical documentation
- Collaborate with internal teams to improve our services
What We Offer:
- A competitive salary ranging from $71,100/year to $158,900/year, depending on location
- A comprehensive benefits package, including medical, financial, and other benefits
- Ongoing training and development opportunities
- A dynamic and inclusive work environment
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