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SMS Compliance and Operations Specialist
4 weeks ago
At Infobip, we're seeking a highly skilled SMS Compliance and Operations Specialist to join our team. As a key member of our operations team, you'll play a crucial role in ensuring the smooth onboarding of new clients and maintaining direct connections with carriers.
Key Responsibilities:
- Monitor operations to identify and raise issues with data, process, and technology.
- Maintain all campaign review Service Level Agreements (SLAs), as defined by our client contracts and/or internal SLAs.
- Troubleshoot in cases where existing sender setups aren't working or assist with specific MNO-related registration issues.
- Answer inquiries regarding senders and help stakeholders through the registration process.
- Review complex use cases and provide next steps for stakeholders.
- Properly identify and implement escalations as needed for specific use cases.
- Assist on simple, less complex customer calls.
- Ensure High-Level of Customer Satisfaction.
- Focus on Continuous Development.
What You'll Bring:
- Attention to detail and the ability to follow processes.
- Agility and ability to shift priorities quickly.
- Thrives in variety of day-to-day tasks and is able to pivot with ease.
- Is resourceful; knows when to ask questions and where to go for information.
- Prior experience with onboarding new customers is a plus.
- Team player with strong interpersonal / communication skills (both verbal and written).
- Prior experience working in Sales, Customer Success, Customer Experience, Customer Support, Operations, or Compliance is a plus.
- Strong experience in Account Management and client-facing roles where you've built and maintained solid business relationships.
- Ability to interact with all levels of the organization.
Why Infobip?
We're a company that values creativity, persistence, and innovation. We believe in teamwork and are passionate about shaping global communications of the future. Our platform is used by almost 80% of the population, making us the largest network of its kind and the only full-stack cloud communication platform globally.
What We Offer:
- Competitive salary range: $60,000 to $75,000 USD annual base salary.
- Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave); Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.
