HPC Data Center Operator

5 days ago

Livermore, California, United States Lawrence Livermore National Laboratory Full time
Job Summary

We are seeking an experienced HPC Data Center Operator to join our team at Lawrence Livermore National Laboratory. As a key member of our Livermore Computing Operations Group, you will be responsible for monitoring, diagnosing, and repairing system faults on our large-scale high-performance computer systems, storage systems, and networks.

Key Responsibilities
  • Provide technical support and monitoring capabilities for our HPC systems, including Sierra, large Linux clusters, file systems, and storage systems.
  • Apply Unix system knowledge and use diagnostic tools to monitor and effect basic system repairs.
  • Troubleshoot and document general software, hardware, and network issues, and apply corrective action or escalate as needed.
  • Utilize our trouble ticketing system, ServiceNow, for problem tracking.
  • Receive, document, and accommodate customer calls, particularly during off-hours, and resolve issues or escalate as necessary.
  • Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.
  • Participate in the decommission process of older HPC systems and system relocation activities.
  • Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members.
Requirements
  • Ability to obtain and maintain a U.S. DOE Q-level security clearance, which requires U.S. citizenship.
  • Associate's degree in a computer-related field or equivalent combination of technical training and experience.
  • Basic knowledge of general networking concepts.
  • Demonstrated experience using common Linux command line utilities.
  • General working knowledge of NAS and/or RAID arrays.
  • Experience racking and stacking systems, troubleshooting, and repairing and replacing hardware components.
  • Proficient verbal and written communication skills necessary to interact with customers and team members.
Preferred Qualifications
  • Experience developing and documenting work processes.
  • Experience administering, maintaining, repairing, and securing computer hardware, software, applications, and operating systems.
  • Experience performing advanced troubleshooting in a High Performance Computing environment.
Why Lawrence Livermore National Laboratory?
  • Included in 2024 Best Places to Work by Glassdoor.
  • Flexible Benefits Package.
  • 401(k).
  • Relocation Assistance.
  • Education Reimbursement Program.
  • Flexible schedules (depending on project needs).

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