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HPC Data Center Operator

2 months ago

Livermore, California, United States Lawrence Livermore National Laboratory Full time
Job Summary

We are seeking an experienced HPC Data Center Operator to join our team at Lawrence Livermore National Laboratory. As a key member of our Livermore Computing Operations Group, you will be responsible for monitoring, diagnosing, and repairing system faults on our large-scale high-performance computer systems, storage systems, and networks.

Key Responsibilities
  • Provide technical support and monitoring capabilities for our HPC systems, including Sierra, large Linux clusters, file systems, and storage systems.
  • Apply Unix system knowledge and utilize diagnostic tools to monitor and effect basic system repairs.
  • Troubleshoot and document general software, hardware, and network issues, and apply corrective action/repairs to the problem or escalate as per defined procedures.
  • Utilize our trouble ticketing system, ServiceNow, for problem ticket tracking.
  • Receive, document, and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.
  • Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.
  • Participate in the decommission process of older HPC systems & system relocation activities.
  • Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations.
Requirements
  • Ability to obtain and maintain a U.S. DOE (L/Q)-level security clearance, which requires U.S. Citizenship.
  • Associate's degree in a computer-related field or equivalent combination of technical training and experience.
  • Basic knowledge of general networking concepts.
  • Demonstrated experience using common Linux command line utilities.
  • General working knowledge of NAS (network attached storage) and/or RAID arrays.
  • Experience racking and stacking systems, troubleshooting, and repairing and replacing hardware components.
  • Proficient verbal and written communication skills necessary to interact with customers and team members with the ability to work independently and as a member of a team.
  • Experience and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, friendly and approachable nature, and courtesy and patience.
  • Ability to work all shifts, including weekends and holidays.
Preferred Qualifications
  • Experience developing and documenting moderately complex work processes.
  • Experience administering, maintaining, repairing, and securing computer hardware, software, applications, and operating systems under minimal supervision.
  • Experience performing advanced troubleshooting in a High Performance Computing environment.
Why Lawrence Livermore National Laboratory?
  • Included in 2024 Best Places to Work by Glassdoor.
  • Flexible Benefits Package.
  • 401(k).
  • Relocation Assistance.
  • Education Reimbursement Program.
  • Flexible schedules (*depending on project needs).
  • Inclusion, Diversity, Equity, and Accountability (IDEA) - visit https://www.llnl.gov/divisions/computing/diversity-equity-inclusion.
  • Our core beliefs - visit https://www.llnl.gov/about/core-beliefs.
  • Employee engagement - visit https://www.llnl.gov/about/employee-engagement.

This is a Flexible Term appointment, which is for a definite period not to exceed six years. If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained (should funding allow).

This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

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To learn more about recruitment scams: https://www.llnl.gov/careers/recruitment-scams

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