Senior Patient Services Representative

2 days ago


Oklahoma City, Oklahoma, United States OU Health Full time
Job Title: Senior Patient Services Representative

Job Summary:

We are seeking a highly skilled and experienced Senior Patient Services Representative to join our team at OU Health. As a key member of our patient services team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.

Key Responsibilities:

  • Schedule patient appointments and coordinate patient flow to ensure efficient and timely care.
  • Provide accurate and timely information to patients and healthcare providers regarding clinic operations, policies, and procedures.
  • Collect and update patient demographics, insurance information, and other relevant data to ensure accurate billing and record-keeping.
  • Answer and direct phone calls, respond to emails, and provide general administrative support to the team.
  • Prepare and enter healthcare provider schedules into our electronic health record system.
  • Coordinate patient care and services, including referrals, authorizations, and lab results.

Requirements:

  • 1.5 years of experience in customer service, with at least 6 months in a clinical environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and other team members.
  • Proficient in Microsoft Office tools and electronic health record systems.

What We Offer:

OU Health is an equal opportunity employer, offering a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and more. We are committed to providing a supportive and inclusive work environment that fosters professional growth and development.



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