Senior Patient Services Representative

2 days ago


Oklahoma City, Oklahoma, United States OU Health Full time
Job Title: Senior PSR

Job Summary:

We are seeking a highly organized and detail-oriented Senior PSR to join our team at OU Health. As a Senior PSR, you will be responsible for coordinating patient schedules, providing exceptional customer service, and ensuring the smooth operation of our clinic.

Key Responsibilities:Scheduling:
  • Schedule patient appointments and coordinate with healthcare providers
  • Provide information about clinic operations and procedures
  • Update patient demographics and maintain accurate records
  • Answer phone calls and direct patients to the appropriate staff member
Check In/Check Out:
  • Greet patients and ensure a positive experience
  • Process payments and maintain accurate records
  • Verify patient information and ensure accuracy
  • Prepare and distribute encounter forms and billing packets
Filing and Organization:
  • Retrieve and maintain patient charts and records
  • File and organize medical records and documents
  • Prepare inactive patient charts for storage and maintain accurate records
Referrals and Authorizations:
  • Verify insurance eligibility and primary care physicians
  • Secure referrals and authorizations for patients
  • Collect and verify proof of income for sliding scale discounts
Miscellaneous:
  • Dispense supplies and maintain inventory
  • Notify staff of low supplies and reorder as needed
  • Perform administrative tasks and maintain accurate records
Requirements:
  • 1.5 years of experience in customer service, including 6 months in a clinical environment
  • Good verbal and written communication skills
  • Customer service skills and interpersonal skills
  • Proficient with Microsoft Office tools

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.



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