Hotel Front Desk Representative

5 days ago


Joplin, Missouri, United States Sleep Inn & Suites Jasper I-22 Full time
Job Opportunity

We are seeking an enthusiastic and service-focused hotel front desk agent to join our guest services team.

As a Front Desk Associate, you will welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

Responsibilities:

  • Mitigate customer complaints as needed
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:

  • 1+ year of hotel industry experience or related job preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Must have graduated high school, received a GED or equivalent
  • Working knowledge of Microsoft Office and reservation management systems

About Us

Our 65-room hotel offers modern accommodations and friendly service in Jasper. We are part of Five Rivers Hospitality, offering part-time & full-time positions. Our estimated salary for this position is $48,000 per year.



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