IT Field Service Representative

7 days ago


Joplin, Missouri, United States Smartech Full time
Job Summary

We are seeking a highly motivated IT Field Service Representative to join our team at Smartech. As an IT Field Service Representative, you will be responsible for performing maintenance and repair activities on PC, Server, and Printer equipment in a fast-paced field service environment.

Key Responsibilities:
  • Perform routine installs, moves, adds, and changes as part of a directed team.
  • Takes service calls and performs incident-specific activities as directed by Help Desk, Service Desk, or script.
  • May perform scripted image loading, unit diagnostics, and replaceable unit swapping.
  • Runs basic diagnostics and performs basic module replacement on PCs, servers, and peripherals.
Requirements:
  • General knowledge of desktop hardware and software, including basic knowledge of Microsoft applications.
  • Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures.
  • Ability to resolve basic/non-complex problems as directed.
Working Conditions:

The majority of the work activities of this role are performed in a highly-directed environment. Assignments range from repair activities to non-troubleshooting duties. Direction is provided by script, help desk, or service desk in a Next Business Day (NBD) service delivery environment.

Estimated Salary: $45,000 - $60,000 per year

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