Fitness Club Representative

7 days ago

Joplin, Missouri, United States Excel Fitness Full time
Job Summary: Excel Fitness is seeking a motivated and organized Fitness Club Representative to join our team. As a key member of our operations department, you will be responsible for promoting our Judgement Free Zone by representing our core values and adhering to our business drivers during each scheduled shift.

About the Role: This full-time or part-time position is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and creating a welcoming environment for our members. You will be working in a fast-paced fitness club environment, using standard office equipment and interacting with internal and external customers on a regular basis.

Duties and Responsibilities:
  • Perform to your best abilities during your assigned work shift.
  • Monitor and maintain club cleanliness and atmosphere.
  • Ensure that all proper training has been completed in order to operate safely and efficiently.
  • Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
  • Process and Review Daily Club Activity Paperwork and file in appropriate folders.
  • Audit and Balance Cash Drawers on a daily basis.
  • Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
  • Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
  • Adhere to company's policies and guidelines and address any minor infractions.
  • Provide a safe and secure environment for all members
  • Communicate with members and create a high level of customer service.
  • Stocking all retail and promotional items for following shift.
  • Perform daily club inspections, complete assigned cleaning sections.
  • Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
  • Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.
  • Staying up to date on all required certifications and training courses.
  • Communicating with, promoting, touring, and assisting prospects and potential members
  • Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
  • Ensuring Facility complies with all state and federal laws and insurance requirements
  • Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Requirements:
  • HS diploma or equivalent required.
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
  • Great communication skills with internal and external customers.
  • Must be team oriented, motivated and well organized.

Salary: The estimated salary for this position is $35,000-$45,000 per year, depending on experience and qualifications.

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