Front Desk Manager
3 weeks ago
About the Role
KMG Hotels is seeking a skilled Front Desk Agent to join our team in an overnight shift role. This position requires exceptional customer service skills, attention to detail, and ability to work independently.
Job Description:
- Welcome guests in a friendly and professional manner, recognizing Choice Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- Start Breakfast in the mornings.
Qualifications and Requirements:
- Frequently standing up behind the desk and front office areas.
- Basic computer skills.
- High School diploma /Secondary qualification or equivalent.
About KMG Hotels:
KMG Hotels was founded in 2000 and is owned by Jay Koshiya and Sanjay Koshiya. The company has grown significantly since its inception, owning and operating 21 hotels across various franchises. KMG Hotels strives to create an environment where associates are valued and respected, and where doing it the "right way" takes precedence over doing it the "easy way."
Salary and Benefits:
The estimated salary for this role is between $40,000 to $50,000 per year, depending on experience and qualifications. Additionally, KMG Hotels offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Why Work for KMG Hotels?
KMG Hotels is committed to growth and exceeding expectations. We strive to create an environment where associates can grow and develop their careers. As a premier lodging company, we offer opportunities for professional development and advancement. Join our team and be part of a dynamic and supportive work environment.
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